Privacy Policy

At IT Jewellery we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website itjewellery.in or contact us through WhatsApp, social media or other channels.

1. Information We Collect

(a) Information you provide to us

• Contact details: Name, email address, phone number, shipping address, billing address.
• Order details: Products ordered, payment method (limited details), order value, preferences.
• Communication: Messages or enquiries you send via WhatsApp, contact forms, social media or email.
• Feedback and reviews: Ratings, comments, photos or other content you choose to share.

(b) Information collected automatically

• IP address, browser type, device type, operating system.
• Pages visited, time spent on pages, click actions and general usage data.
• Approximate location data (city/region) based on your IP address.

(c) Cookies and similar technologies

We may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse website traffic. You can manage or disable cookies through your browser settings, but some features of the Website may not function properly if cookies are disabled.

2. How We Use Your Information

We may use your information for the following purposes:

• To process and deliver your orders and provide customer support.
• To communicate with you about your orders, enquiries, or requests (including via WhatsApp).
• To send you updates, offers, promotions or newsletters (where permitted by law or with your consent).
• To personalise your experience and show relevant products or recommendations.
• To improve our Website’s content, layout, design and performance.
• To prevent fraud, enhance security and comply with legal obligations.

3. Legal Basis for Processing (for users in applicable regions)

Depending on your location, our legal basis for using your personal data may include:

• Your consent (for example, for marketing communications).
• Performance of a contract (processing orders and providing services to you).
• Compliance with legal obligations.
• Legitimate interests (such as improving our services and preventing fraud).

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers: Courier partners, payment gateways, IT and hosting providers, email/SMS/WhatsApp platforms.
• Professional advisors: Auditors, accountants, legal advisors where necessary.
• Authorities: When required by law, court order, or governmental request.

These third parties are expected to handle your information securely and only for the purpose of providing their services to us.

5. WhatsApp and Social Media

• If you contact us through WhatsApp, your messages and phone number are processed as part of our customer support.
• WhatsApp and social media platforms (like Instagram or Facebook) have their own privacy policies, which we do not control. Please review their policies to understand how they handle your data.

6. Data Security

We use reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law (for example, for tax or accounting purposes).

8. Your Rights

Depending on your location, you may have some or all of the following rights:

• Right to access the personal data we hold about you.
• Right to correct inaccurate or incomplete data.
• Right to request deletion of your data, subject to legal obligations.
• Right to object to or restrict certain types of processing.
• Right to withdraw consent where processing is based on consent (for example, marketing emails).

To exercise these rights, you can contact us using the details provided in the “Contact Us” section below.

9. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us so that we can delete it where appropriate.

10. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those websites. We recommend that you review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Website after any changes means you accept the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: [Email]
Phone: [Phone]
Address: [Address]